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Managed IT Services & Support

From day-to-day helpdesk support to cybersecurity and IT planning, Sharp EIT manages the technology your staff rely on across one office or multiple locations Australia-wide.

#You'll Be in Great Company —
From Local Businesses to National Brands.

Why Sharp EIT for Managed IT Services?

Led by CIO Andrew Bakhsh, an experienced technology leader with more than 25 years across technology strategy, transformation and governance, Sharp EIT brings senior-level oversight to every managed IT relationship.

Whether you are changing providers, establishing IT for a new or growing business, or reviewing your current environment, our team will help you understand what needs attention now and what should be planned for next.

From recurring support issues and cybersecurity concerns to complex migrations and long-term IT planning, Sharp EIT helps you move forward with clarity and confidence.

Our IT Services

#What Does Managed IT Support Include?

From small businesses without an internal IT team to larger organisations with multiple sites, remote staff or their own IT department, Sharp EIT provides managed IT support Australia-wide, shaped around the way each business operates.

Managed IT Support

Give your staff one place to go for help with computers, applications, passwords, email, Microsoft 365 and connectivity. Our Australian-based helpdesk can resolve many issues remotely, with onsite support available when physical access is required.

Cybersecurity

Protect the users, devices, email accounts and systems your business depends on. Services may include endpoint protection, security monitoring, email security, identity and access controls, Essential Eight alignment, staff awareness training and incident support.

Cloud and Microsoft 365

Manage Microsoft 365, Azure and other cloud services through one team. Sharp EIT can assist with user accounts, licensing, security settings, migrations, Teams, SharePoint and the way your staff store, share and access company information.

Infrastructure and Networks

Manage the systems that keep your staff, locations and applications connected. Sharp EIT can support servers, networks, firewalls, Wi-Fi, devices and infrastructure across on-premises, cloud and hybrid environments.

Backup and Business Continuity

Prepare your business to recover from accidental deletion, equipment failure, an outage or a cyber incident. Sharp EIT can manage backups, check that they are completing and help establish how critical systems and information would be restored.

IT Strategy and Projects

Make informed decisions about upgrades, replacements, cybersecurity, cloud, AI and future technology investment. Our team can assist with technology roadmaps, office moves, cloud migrations, infrastructure projects and IT budgeting.

Testimonial

#The IT Team Behind Cricket Victoria

See how Sharp EIT manages IT Services & Support across Cricket Victoria and the Melbourne Stars, supporting more than 100 users across multiple locations.

IT Support Built Around the Way You Work

Whether you need a complete outsourced IT team or additional support for your internal IT department, Sharp EIT can manage all or part of your technology environment.

We support:

  • businesses without an internal IT team
  • organisations with an existing IT department
  • single-site and multi-site operations
  • growing, remote and hybrid teams

Your staff have one place to go when they need help, while your business has a clearer view of its systems, security and future IT requirements.

Client Stories

#Trusted by
the sports industrythe finance industrythe hospitality industrythe real estate industrythe legal industrythe construction industrythe education industrythe transport industrythe health industrythe retail industry

You don’t need to be a big organisation to get expert advice - we help small businesses every day, and we’re trusted by some of Australia’s leading brands too.

See All Case Studies

ConstructionManaged IT ServicesAccounts Payable Solution

Case Study - Beechwood Homes Accounts Payable Automation

Case Study - Football West's Official Managed IT Services Provider

#Ready to Discuss Your IT?

Whether you are changing providers, setting up a new business or reviewing ongoing IT issues, choosing the right support partner is an important decision. Sharp EIT will take the time to understand your current environment, address any concerns and explain how the next steps can be managed with minimal disruption.

#Managed IT Services FAQs

What are managed IT services?

Managed IT services provide ongoing support and management of an organisation’s technology through an external IT provider.

This can include helpdesk support, Microsoft 365 administration, cybersecurity, device and network management, cloud services, backups and IT planning.


What is included in managed IT support?

The exact inclusions depend on your organisation and the agreed service scope.

Managed IT support may include remote and onsite assistance, Microsoft 365 administration, cybersecurity, user and device management, networks, backups, cloud services and technology planning.


Can an outsourced IT provider manage our complete IT environment?

Yes. Sharp EIT can act as your outsourced IT team and manage the agreed systems and services used across your organisation.

We review your users, devices, locations, systems and internal resources before recommending the right support model.


Can managed IT services work alongside an internal IT team?

Yes. Sharp EIT can work alongside your internal IT team by providing additional helpdesk capacity, cybersecurity services, infrastructure management, project support or specialist technical expertise.

Responsibilities are agreed from the beginning so both teams clearly understand what they will manage.


Can managed IT support cover multiple locations Australia-wide?

Yes. Sharp EIT supports users, devices and systems across single-site and multi-site organisations Australia-wide.

Support can be delivered remotely, with onsite assistance available when required.


How difficult is it to change IT providers?

Changing IT providers does not need to be complicated when the transition is properly planned.

Sharp EIT can coordinate the handover, confirm system access, review security and backups, install management tools and introduce your staff to the new support process.