Our It Services

IT Support Services Melbourne

Looking for dedicated IT support in Melbourne? We’re IT.

IT Support Services Melbourne

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IT Support Services

#IT Support Services Across Melbourne

Whether you have one location or many, our expert team is ready to assist you with a full suite of IT support solutions tailored to meet your unique business needs Australia wide.

National IT Support – We’re With You

Our entire team and Helpdesk are here in Australia. No matter where you are our dedicated help desk team, you receive round the clock support, ensuring IT issues never impede your progress.

Personal IT Service – For All Sizes & Industries

Whether you have 5 staff or 5,000. And as multi-industry experts, we haven’t met a problem we couldn’t solve.

Results-Driven IT Solutions

We don’t sell you products, we find you solutions. We get to know your business and the end result you want, then we put together a customised package to make it happen.

Choose the IT Support you need

Every business is different, so we offer three levels of support to cover different needs for a simple monthly fee.

Personalised IT Support

Personalised IT Support

For All Sizes & Industries

Sharp EIT Solutions offers comprehensive IT support services across Melbourne to businesses of all sizes in various industries. Our areas of expertise include remote and onsite IT support, innovative IT solutions, cloud-based phone systems, and administration of Office 365 & Google GSuite, alongside a range of web-based services.

Regardless of your location in Melbourne or the specific IT support your business needs, our extensive experience spanning over 20 years in delivering IT support services across Victoria makes us your ideal partner.

Our IT Support Plans

Our IT Support Plans

No surprise IT bills or charges.

Looking for a fixed cost Managed IT solution in Melbourne to manage your technology needs? We provide you with IT support solutions which include upfront pricing so you know exactly what your IT support services is going to cost each month.

With our onshore IT support team providing expertise in IT desktop support, round the clock server & system monitoring, Office 365 administration, Network Security, Backup Schedules, Hardware Procurement and application based solutions to feed your business needs.

IT Support Services Client Stories

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Melbourne IT Support Services

#IT Services Melbourne

We do everything you’d expect of a IT Services provider – from designing your network and putting you in the cloud to fuel your operations, to ongoing support and cyber security to keep your systems singing and safe. And we do it really, really well. With the best people, products and partners.

Microsoft 365 & Azure

We can assist you in Microsoft based cloud technology such as Microsoft Office 365 or discuss Azure cloud benefits from setup, transition and administration.

Google Workspace

Sharp EIT Solutions have experts to help you manage and get the most of Google GSuite Workspace suite. We provide administration & migration services for your business.

On-shore IT Help Desk

With our dedicated help desk team based here in Australia, you receive round the clock support, ensuring IT issues never impede your progress. Additionally, our service can easily adapt to your evolving requirements.

Desktop and Device Management

Our technology actively monitors and oversees your desktop and business devices in real-time. This enables us to automate crucial tasks throughout your organisation, effectively saving you valuable time and minimising stress.

Remote Application Support

Our expert team provides secure remote support for your staff to call upon for efficient IT support during their day. By proactively identifying and addressing issues, we prevent any potential disruptions to your business, avoiding the need for last minute fixes.

Remote Server Monitoring

Through our expert server management methodology, we guarantee your protection against unforeseen server outages and data loss. We deliver real-time monitoring and service, keeping your systems running smoothly.

#Frequently asked questions

Why do you need IT Support Services?

IT support services are essential for businesses looking to enhance operational efficiency, improve cybersecurity, and reduce IT-related overheads. By outsourcing IT management to a specialised local provider, businesses gain access to a team of experts who proactively handle the maintenance, updates, and security of their IT systems. 

This approach not only mitigates the risk of downtime and cyber threats but also allows businesses to focus on core strategic goals rather than IT issues. IT support services offer scalability, adapting to a business’s growth and changing needs, which is crucial for maintaining technological relevance and competitive edge. 

Additionally, these services provide predictable IT costs, which helps in budgeting and financial planning. 

In summary, IT support services equip businesses with robust, professional IT support, enabling them to operate more smoothly and securely.

What is a IT Support Services?

A managed service in IT refers to the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions in order to improve operations and cut expenses. Essentially, it involves hiring an external company to handle various aspects of your organisation's IT infrastructure and operations.

Here are the key elements of IT support services:

  1. Proactive Support: Managed services provide ongoing monitoring and management of your IT systems to prevent issues before they become major problems.

  2. Expertise: Access to IT experts who specialise in various areas, from network management to cybersecurity, without the need to hire them full-time.

  3. Cost Efficiency: Instead of paying for IT services as an irregular expense, managed services typically operate with a fixed monthly fee, which helps in budgeting and reduces overall IT costs.

  4. Scalability: Services can be scaled up or down based on your organisation’s needs, providing flexibility as your business grows or changes.

  5. Focus on Core Business: By outsourcing IT services, your company can focus more on its core business objectives rather than on the complexities of IT management.

  6. Improved Security and Compliance: Managed service providers (MSPs) ensure that your IT systems comply with relevant laws and regulations, and they implement security measures to protect your organisation from cyber threats.

IT services are suited for businesses of all sizes and can be particularly beneficial for small and medium-sized enterprises that might not have the resources to maintain a full in-house IT department.

What is an Example of IT Support Services for a Small to Medium-Sized Business?

Managed services can greatly benefit small to medium-sized businesses (SMBs) by providing professional IT support without the overhead of a full IT department. Here’s a practical example to illustrate how managed services can be utilised by an SMB:

Example: Managed IT Support for a Small to Medium-Sized Retail Business

A retail business with both physical and online stores opts to outsource its IT management to a Managed Service Provider (MSP) to enhance operational efficiency, security, and customer service.

Services Included:

  1. IT Support and Maintenance: The MSP handles all routine IT maintenance tasks, including server updates, software installations, and hardware setups, ensuring the IT infrastructure runs smoothly.

  2. Cybersecurity Services: The MSP implements robust cybersecurity measures, including firewalls, anti-malware software, and regular security training for staff to protect against online threats.

  3. Cloud Services Management: The MSP manages cloud storage and applications, which includes handling data backups, cloud software updates, and ensuring seamless access to cloud resources.

  4. Monitoring and Help Desk Support: The MSP monitors the business’s IT systems to pre-emptively identify and resolve issues. A help desk is available for employees to resolve any IT-related problems quickly, minimising downtime.

Benefits Realised:

  • Operational Efficiency: With professional IT management, the business experiences fewer system outages and disruptions, leading to smoother day-to-day operations.
  • Enhanced Data Security: Updated and well-managed security protocols reduce the risk of data theft or loss.
  • Cost-Effective: The fixed monthly fee for managed services eliminates unexpected IT expenses, making budgeting easier and reducing overall IT costs.
  • Scalability: As the business grows, its IT infrastructure can be easily adjusted to meet changing demands, managed efficiently by the MSP.

This example demonstrates how an SMB can leverage managed services to maintain a robust IT framework, enabling the business to focus more on strategic growth and customer engagement while leaving technical concerns to the experts.

You want IT? We’ve got IT.

You want IT? We’ve got IT.

When you want an IT provider in Melbourne with the lot, we're IT.