Managed IT Service Provider

Is it time to Switch your Managed IT Service Provider?

With a dedicated onshore IT support team, Sharp EIT Solutions can remove IT distractions from your day to day work, making a world of difference to your employees and business operations, Australia wide.

Managed IT Service Provider Red Flags

#Are the following Managed IT Service Provider issues a reoccurring conversation in your work environment?

Lack of Communication

Do you need to continually contact your Managed Service Provider for status updates on IT issues? Are your support tickets going unacknowledged for what seems like ages?

The Same IT Issues Keep Happening

Are you constantly experiencing recurring IT issues? Outdated Software and Hardware?

Weak Cyber Security Protection

Does your provider talk with you about endpoint detection and response, multifactor authentication, email security solutions, firewalls, and other basic security? Do they keep you up to date with the latest in network security?

Downtime and System Failures

Backups to the data center always failing? Server going down every other day? Does your IT provider lack strategy, maintenance, and monitoring?

Managed IT Service Provider

#Why Choose us as your Managed IT Service Provider

No matter where you’re located or what type of IT support services or solutions you need, we have been providing Managed IT services across Australia for over 20 years. 

Whether you have 5 staff or 5,000 as multi-industry experts, we haven’t met a problem we couldn’t solve.

Microsoft 365 tailored to your Business

Microsoft 365 for your business offers customised productivity tools and seamless collaboration, empowering your team to work efficiently and securely from anywhere.

Data Backup

We provide robust data backup solutions to safeguard your critical business information, ensuring quick recovery and minimal downtime in the event of data loss or system failures.

Local IT Help Desk

With our dedicated local based it help desk services, you receive round the clock support, ensuring IT issues never impede your progress. Additionally, our managed it services can easily adapt to your evolving requirements.

Desktop and Device Management

Our technology actively monitors and oversees your desktop and business devices in real-time. This enables us to automate crucial tasks throughout your organisation, effectively saving you valuable time and minimising stress.

Azure Managed Services

Our Azure Managed Services deliver tailored cloud solutions, ensuring optimal performance, security, and scalability for your business operations.

Cloud Phone Systems

Our Cloud Phone Systems offer reliable, scalable, and feature-rich communication solutions, ensuring seamless connectivity and enhanced productivity for your business.

Managed IT Service Provider Client Stories

#Trusted by
the sports industrythe finance industrythe hospitality industrythe real estate industrythe legal industrythe construction industrythe education industrythe transport industrythe health industrythe retail industry

Read More

Beechwood Homes

ConstructionAccounts Payable SolutionManaged IT Services

Beechwood Homes

Wests Tigers Testimonial

SportsOffice PrintersAudio Visual

Wests Tigers Testimonial

Alpha Hotels

HospitalityManaged IT Services

Alpha Hotels

Sydney Kings

SportsInteractive WhiteboardsOffice Printers

Sydney Kings

Western United Football Club

SportsManaged IT Services

Western United Football Club

#Frequently asked questions

What’s the best way to choose a Managed IT Service Provider?

The best way to choose a managed IT service provider is to evaluate their experience, range of services, and client testimonials. Look for providers with a strong track record in your industry, comprehensive support options, and a clear understanding of your business needs. Additionally, ensure they offer proactive monitoring, rapid response times, and scalable solutions to grow with your business. Don’t hesitate to ask for references and detailed proposals to make an informed decision.

For tailored IT support and comprehensive managed services, contact Sharp EIT Solutions today and discover how we can help your business thrive.


What is a Managed Service in IT?

A managed service in IT refers to the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions in order to improve operations and cut expenses. Essentially, it involves hiring an external company to handle various aspects of your organisation's IT infrastructure and operations.

Here are the key elements of managed IT services:

  1. Proactive Support: Managed services provide ongoing monitoring and management of your IT systems to prevent issues before they become major problems.

  2. Expertise: Access to IT experts who specialise in various areas, from network management to cybersecurity, without the need to hire them full-time.

  3. Cost Efficiency: Instead of paying for IT services as an irregular expense, managed services typically operate with a fixed monthly fee, which helps in budgeting and reduces overall IT costs.

  4. Scalability: Services can be scaled up or down based on your organisation’s needs, providing flexibility as your business grows or changes.

  5. Focus on Core Business: By outsourcing IT services, your company can focus more on its core business objectives rather than on the complexities of IT management.

  6. Improved Security and Compliance: Managed service providers (MSPs) ensure that your IT systems comply with relevant laws and regulations, and they implement security measures to protect your organisation from cyber threats.

Managed IT services are suited for businesses of all sizes and can be particularly beneficial for small and medium-sized enterprises that might not have the resources to maintain a full in-house IT department.


What is an Example of Managed Services for a Small to Medium-Sized Business?

Managed services can greatly benefit small to medium-sized businesses (SMBs) by providing professional IT support without the overhead of a full IT department. Here’s a practical example to illustrate how managed services can be utilised by an SMB:

Example: Managed IT Support for a Small to Medium-Sized Retail Business

A retail business with both physical and online stores opts to outsource its IT management to a Managed Service Provider (MSP) to enhance operational efficiency, security, and customer service.

Services Included:

  1. IT Support and Maintenance: The MSP handles all routine IT maintenance tasks, including server updates, software installations, and hardware setups, ensuring the IT infrastructure runs smoothly.

  2. Cybersecurity Services: The MSP implements robust cybersecurity measures, including firewalls, anti-malware software, and regular security training for staff to protect against online threats.

  3. Cloud Services Management: The MSP manages cloud storage and applications, which includes handling data backups, cloud software updates, and ensuring seamless access to cloud resources.

  4. Monitoring and Help Desk Support: The MSP monitors the business’s IT systems to pre-emptively identify and resolve issues. A help desk is available for employees to resolve any IT-related problems quickly, minimising downtime.

Benefits Realised:

  • Operational Efficiency: With professional IT management, the business experiences fewer system outages and disruptions, leading to smoother day-to-day operations.
  • Enhanced Data Security: Updated and well-managed security protocols reduce the risk of data theft or loss.
  • Cost-Effective: The fixed monthly fee for managed services eliminates unexpected IT expenses, making budgeting easier and reducing overall IT costs.
  • Scalability: As the business grows, its IT infrastructure can be easily adjusted to meet changing demands, managed efficiently by the MSP.

This example demonstrates how an SMB can leverage managed services to maintain a robust IT framework, enabling the business to focus more on strategic growth and customer engagement while leaving technical concerns to the experts.


Why do you need Managed IT Services?

Managed IT services are essential for businesses looking to enhance operational efficiency, improve cybersecurity, and reduce IT-related overheads. By outsourcing IT management to a specialised provider, businesses gain access to a team of experts who proactively handle the maintenance, updates, and security of their IT systems. 

This approach not only mitigates the risk of downtime and cyber threats but also allows businesses to focus on core strategic goals rather than IT issues. Managed IT services offer scalability, adapting to a business’s growth and changing needs, which is crucial for maintaining technological relevance and competitive edge. 

Additionally, these services provide predictable IT costs, which helps in budgeting and financial planning. 

In summary, managed IT services equip businesses with robust, professional IT support, enabling them to operate more smoothly and securely.